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Lenovo Laptop Services:- It Should be a tragedy

Written on February 23, 2009 – 11:06 pm | by Sanil S

This a true story of mine which depicts the pitfall buying Lenovo Laptop. I brought a Lenovo 3000N200 series Laptop one year back, exactly 21’st Feb 2008 from Dubai Shopping festival for Rs 35, 000. I was very satisfied with their product initially, as it is cost effective with good performance. But after 3 months of working my laptop charger burnt out. I called up the customer care (18004252666) asking for the replacement and they said because it is burnt, they can’t replace it. For me, living without laptop and internet is worst thing in my life. So I decided to purchase new charger and asked their price. It was surprising that the cost is around INR 6000. They said as the charger is burnt out it is my power problem not their fault. I am working at Technopark, around 160 companies are working inside Technopark umbrella. I am sure technopark authorities don’t give any compromise with their power circuitry. Okay let it be my power problem, then the first thing to be burnt should be the fuse of the charger. And the surprising thing is that the fuse was intact. They even forgetting the usefulness of fuse in the charger. For proof check this images.

From Jan-Jun Mobile Pics

Another incident of mine on 23′rd morning of February 2009 that is two day after my laptop warranty got expired my battery has some trouble. The problem is the battery is not charging and the laptop is working fine with power. Today also I called the customer care they said the warranty expired. I asked them for the price of the charger it was astonishing to hear the price, INR 8000. The funny thing is that the I can buy a Lenovo laptop with my current configuration for INR 32,000.

A friend of mine has got the same charger problem 2 months back also. I asked some of chip level servicing center here in Trivandrum they also said that “service of Lenovo laptops are very bad compared to others“. They are getting continuous inquiries regarding Lenovo chargers and battery.

Now I have a serious doubt, why Lenovo laptops are selling with less competitive price compared to other brands. I have realized that they are adopting service model with the product selling. Like automobile industry the business are more into the service. I believe the same service model is adopted by Lenovo. I doubt the the business model of Lenovo laptops is like below.

Deliver their product with competent price make customers more attractive thereby people will buy Lenovo products. For that they are compromising product quality. After sale they will heavily bill customers for their service for different parts that may get complaint due to their cheap quality. For a normal user if there is a problem with some parts like battery, charger or some other parts they are forced to purchase new part with this heavy cost as they are already invested a good amount of money with their laptop.

I came to realize now only that Lenovo products are useless after one year warranty period.

I believe Chinease Lenovo are even spoiling brand image of IBM. I still remember my friend using an IBM thinkpad for years without any problem. He did even use it as a pillow. That Laptop was very rugged, even then there was no problem with the laptop. But now Chinease company Lenovo is creating threat to IBM business also.

Now I have serious doubt about the quality of Lenovo products. As I have hands-own experience with Lenovo service I won’t advice you to buy Lenovo laptops if you are concerned about quality after 1 year. I have used several laptops in my life so far. I advised several people to buy Lenovo before as I was very satisfied initially.

I think Dell and HP have far better service and quality than Lenovo.

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Posted in » My thoughts

15 Responses

I too feel the quality of products used it Lenevo might be bad, that makes it cheaper.
Do they have a provision of extending warranty? I recently extended my HP Laptop warranty by 2 years.

Nirmal on Feb 24, 2009 | Reply

Hello Nirmal,

They don’t have such an option, that too add up, suspicious about the product quality.

Sanil S on Feb 24, 2009 | Reply

I don’t know much about the quality and service of the Lenovo laptops because recently only i have started using the same.As you said ,now its working properly since its the primary stages.I would be able to comment once i will be experienced with it

Merlin on Feb 24, 2009 | Reply

Lenovo is not a great laptop! AFAIK they are using the brand name of ibm so they call their laptops Lenovo thinkpads…

Shoban on Feb 25, 2009 | Reply

I, for one, am very happy with the quality of my lenovo think pad. I had the sony battery die on me, and Lenovo overnighted me a replacement. Took 18 hours from the time I called to it arriving.

You can extend the warranty up to 3 years beyond the 1 year default. The author doesn’t know what he’s talking about with the warranty extension.

LeftyAce on Mar 28, 2009 | Reply

See my website, http://www.lenovosucks.net, for a few other bad Lenovo service examples.

Dan on Nov 17, 2009 | Reply

Lenovo are the single most worthless, cut-throat cheats amongst the laptop vendors. Absolute garbage. No wonder, they try to target the relatively ignorant masses and the third worlds to promote their farce-meat product with false claims and fraudulence. No goodwill, no conscience, no customer-care infrastructure systems, no nothing.

Most products are made of horribly low grade materials, extremely poor quality components and ICs, etc. with poor continuity.

I had a Lenovo300 G410 which I bought in March 2008. I was initially told by the lying cheats, that it came with a 1GB RAM capacity. I found out soon after buying it that it had a mere 512 MB RAM. Very slow, non-responsive, bad hardware compatibility. Merely 15 months into its usage(just 3 months out of warranty), the motherboard has broken down, there is no power, the machine simply won’t turn on anymore. I took it to one of their authorized service centers in Kolkata, India, where they charged me a lump sum for doing nothing. After few days they rang me up and informed me that I need to replace my entire motherboard and that there was no other cure for the problem, which I was sure they could have done without. They took the money but didn’t provide any service, or chip-level inspection/servicing at all. In addition to all this they told me that only if I were to extend the warranty by shedding another Rs. 4000 odd, would they provide any service. According to them that’s what they do in general.

It is not as if this was an odd occurrence. If you care to visit any Lenovo servicing center near you, you’ll play witness to numerous such cases(and worse still).

I suggest anyone out there to stay clear of this Lenovo stuff, if they want to conserve any money and not wish see it getting washed down a gutter listlessly. It will become a liability to you if anything goes wrong. Lenovo products are as crap as Chinese electronics stuff. I repeat, you will be left with no choice but to dump the contraption in a dumping yard and curse the b l o o d y parasites for causing you financial loss and mental stress.

P.G.C. on Nov 28, 2009 | Reply

@PGC: Yeah you are right. Lenovo product are crappy…

Sanil S on Nov 29, 2009 | Reply

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