This a true story of mine which depicts the pitfall buying Lenovo Laptop. I brought a Lenovo 3000N200 series Laptop one year back, exactly 21′st Feb 2008 from Dubai Shopping festival for Rs 35, 000. I was very satisfied with their product initially, as it is cost effective with good performance. But after 3 months of working my laptop charger burnt out. I called up the customer care (18004252666) asking for the replacement and they said because it is burnt, they can’t replace it. For me, living without laptop and internet is worst thing in my life. So I decided to purchase new charger and asked their price. It was surprising that the cost is around INR 6000. They said as the charger is burnt out it is my power problem not their fault. I am working at Technopark, around 160 companies are working inside Technopark umbrella. I am sure technopark authorities don’t give any compromise with their power circuitry. Okay let it be my power problem, then the first thing to be burnt should be the fuse of the charger. And the surprising thing is that the fuse was intact. They even forgetting the usefulness of fuse in the charger. For proof check this images.
Another incident of mine on 23′rd morning of February 2009 that is two day after my laptop warranty got expired my battery has some trouble. The problem is the battery is not charging and the laptop is working fine with power. Today also I called the customer care they said the warranty expired. I asked them for the price of the charger it was astonishing to hear the price, INR 8000. The funny thing is that the I can buy a Lenovo laptop with my current configuration for INR 32,000.
A friend of mine has got the same charger problem 2 months back also. I asked some of chip level servicing center here in Trivandrum they also said that “service of Lenovo laptops are very bad compared to others“. They are getting continuous inquiries regarding Lenovo chargers and battery.
Now I have a serious doubt, why Lenovo laptops are selling with less competitive price compared to other brands. I have realized that they are adopting service model with the product selling. Like automobile industry the business are more into the service. I believe the same service model is adopted by Lenovo. I doubt the the business model of Lenovo laptops is like below.
Deliver their product with competent price make customers more attractive thereby people will buy Lenovo products. For that they are compromising product quality. After sale they will heavily bill customers for their service for different parts that may get complaint due to their cheap quality. For a normal user if there is a problem with some parts like battery, charger or some other parts they are forced to purchase new part with this heavy cost as they are already invested a good amount of money with their laptop.
I came to realize now only that Lenovo products are useless after one year warranty period.
I believe Chinease Lenovo are even spoiling brand image of IBM. I still remember my friend using an IBM thinkpad for years without any problem. He did even use it as a pillow. That Laptop was very rugged, even then there was no problem with the laptop. But now Chinease company Lenovo is creating threat to IBM business also.
Now I have serious doubt about the quality of Lenovo products. As I have hands-own experience with Lenovo service I won’t advice you to buy Lenovo laptops if you are concerned about quality after 1 year. I have used several laptops in my life so far. I advised several people to buy Lenovo before as I was very satisfied initially.
I think Dell and HP have far better service and quality than Lenovo.